Hosted voice, also known as cloud-based or hosted PBX (private branch exchange) systems, is a modern way for businesses to manage and organize their telecommunications. Hosted voice systems, both PSTN and VoIP based, allow businesses to move their phone system to the cloud, which provides a number of benefits over traditional on-premises PBX systems.
Businesses can move their existing PSTN PBX phone system to the cloud or take the opportunity to install a Hosted VoIP system. The reason they may want to move to VoIP is because of a move to a Unified Communications System “UCS”.
Many businesses over the years, and especially over the last two years have seen their communications needs grow. They need to support workers working from home and remotely, they need to communicate with local and remote suppliers and customers, and they need to move some business operations to an e-commerce platform. Information and network security is a major concern. In the present business climate, it often needs to be done urgently.