One of the success stories of recent times has been the adoption of Digital Telephony by all sizes of business. Large businesses have installed their own hardware and software, and small businesses tend to use Cloud PBX implementations, either in-house or hosted.
A more recent development has been the convergence of video conferencing with Cloud PBX implementations. Video calls using applications like WhatsApp and Skype have been around for some time, and have been used over the PSTN and digital telephone networks from both desktop and smart devices. Since Microsoft bought Skype, introduced Skype for Business, and fully integrated it with the Azure cloud environment, it has become a major player in the Cloud PBX landscape.Continue reading
The management, financial and business benefits of VoIP are well-known and many businesses, both large and small, have adopted VoIP solutions to enhance their business profile. As usual however, once Business VoIP is implemented, businesses find other benefits from their VoIP Solution that help business growth.
What are the leading trends that are driving business growth today?Continue reading
Many businesses have embraced digital convergence by replacing the traditional Telco supplied on-premise PBX with a digital PBX. The positive benefits of the new features and functions of the digital business telephone system and sharply reduced call costs have proved too good to miss. In many cases businesses have been able to reap the benefits of a digital business telephone system by moving to an external hosted solution managed by a service provider and moving away completely from the traditional Telco.
There is a current debate going on about if it is better to use an on-premise PBX or an outsourced service provider. There is no definitive answer, other than that for small businesses outsourced makes better economic sense, and on-premise is better for large business.Continue reading
The advent of Voice over IP telephony (“VoIP”) has radically changed the face of communications for both personal and business users. It has opened up opportunities for enhanced, and substantially cheaper communications, especially for long-distance and international calls. VoIP for Business has provided communications options that are not possible with a fixed line environment.
However, the prudent personal and business user needs to be vigilant to make the best return on their investment and achieve the lowest possible international call rates.
Here are three simple tips for personal and business users to make sure that they accrue the full benefit of cheaper international communications.Continue reading
The case for moving to Voice over IP (“VoIP”) telephony is undeniable. Cost savings, flexibility, and additional functionality are all major benefits of making the move. However, for some organisations the cost of acquiring and installing a full-blown VoIP PBX System makes the move uneconomic. There are alternative ways of having a VoIP PBX System that are easier on the budget, and not just by using some fancy financial footwork.
One way is to turn capital expenditure into operational expenditure by moving to a hosted PBX environment.
In this scenario, you move your telephony to a third party who manages and maintains your PBX System on their equipment, on or off your premises. The only potential one-time costs of the move are any infrastructure upgrades and the supply of appropriate handsets. In most cases, the handset costs can be included in the hosting charges.Continue reading
Unless you have been living on a desert island, you will have read in the media about Voice over IP (“VoIP”) Business phone systems and knowingly or unknowingly used one. Why doesn’t your business have one? Does the cost put you off? Does the technology worry you? Does the switch from the Plain Old Telephone System (“POTS”) to a digital Business Phone System worry you?
Here are six reasons why you should switch to a VoIP Business Phone System in 2018.Continue reading
The use of VoIP phone systems is increasingly common in both the smaller and larger businesses. The advantages and benefits provided by VoIP phone systems over traditional POTS systems are undeniable. The business owner needs to ensure that their VoIP service provider can provide a level of service that meets their business requirements.
The wide range of services, tariff plans, bundled deals and other incentives available from potential VoIP providers ensures that a deal can be made that meets the requirements of potential Business VoIP users. However, the potential user needs to be careful as the proposed deals may not be all they seem to be.Continue reading
The benefits of an Internet phone based communications system are well known and undeniable. That the business will benefit from savings on phone bills, from increases in business profile, from flexibility in usage is no longer in doubt. Having made the decision to move to VoIP , the big question is when to make the move.
Simply put, the answer is as soon as possible. The longer you delay, the longer it will be before you accrue the cost, operational and profile benefits of a VoIP system.
When you move and how you move to a VoIP for business system will be driven by several factors.Continue reading
Once thing that the IP revolution has done is to reduce the dominance of the national Telcos over the communications space. VoIP has revolutionised communications at a business and personal level. Taken together with the increasing use of smartphones and tablets in conjunction with VoIP Phone Systems, there is no defensible reason why a business should not install a VoIP for Business phone system right now.
A major advantage of a hosted VoIP service is that of low-cost flexibility and function. Compared with copper-based PSTN telephony, the use of IP as a communications base allows the savvy user to capitalise on new technologies at very little additional cost, if indeed there is any additional cost at all.
Often implementation of a VoIP system in an organisation focuses on replacing the existing PSTN systems, and other useful features and functions can be overlooked or deferred till later. As we all know, sometimes later never comes.
One easily implemented function that can be overlooked is that of Virtual Numbers.