How essential is it to train users during a VoIP migration

How essential is it to train users during a VoIP migration

The first introduction of a VoIP phone system to an organisation is a lot more than just changing the handset on the desk.   The features and functions offered by a VoIP system to the end user are the world apart from those of the traditional telephone system.

As with all changes taking users from their current comfort zones to somewhere new, training and handholding are needed.  It is a serious error to consider the new system as “just a phone”.  The surface similarity with cellular and smartphones tend to give the impression that you just need to pick it up and use it.  That’s dead wrong.  In addition, in most implementation projects when financial pressures hit, training is the first area to be trimmed.  “After all it’s only a phone”.Continue reading

Choosing the Right VoIP Telephones to Fit Your Business Needs

Choosing the Right VoIP Telephones to Fit Your Business Needs

There are numerous benefits to opting for a business VoIP phone system for your company. However, there are a lot of different VoIP UK systems to choose from and not all of them are a perfect fit. Sure the principle is the same, but there are things you need to take into consideration before you make a decision.

In the following article we will examine the possible solutions for VoIP phone systems, and hopefully, help you determine which one will be the best for your line of work. Furthermore, we will go over some questions that you need to ask yourself, in order to make the best decision when choosing a VoIP phone system for your business needs.Continue reading

7n VoIP Security Tips for Businesses

7 VoIP Security Tips for Businesses

When a company upgrades its network system, it is highly likely that it will add a Voice over IP (“VoIP) capability to the corporate network. The advantages of so-doing are first and foremost reduced costs, and second, access to a range of applications and functions that are not available on a traditional phone system. WhatsApp and Skype allow voice and video calls to be made at significantly reduced cost. In some cases, video conferencing systems use VoIP techniques.

However, slack VoIP security can lead to an attack by thieves and hackers. Users might generate substantial bills through service abuse, and hackers might use lax security to gain access to the corporate network via the VoIP system.  There have also been instances of Identity Fraud perpetrated over a VoIP network.Continue reading

A Buyer’s Guide in Choosing the Right VoIP Vendor

A Buyer’s Guide in Choosing the Right VoIP Vendor

If you have decided that a VoIP phone service is just what you need for extending your business, the next step is to choose the right Business VoIP services vendor. Ensure you know exactly what you require before making a wise selection.

When you choose a VoIP service, it is crucial to remember that all telephone calls are transmitted over the internet connection. This will greatly depend on the kind of connection you have for judging the upload capacity. If you have a large amount of data, you may not have enough bandwidth to utilise VoIP successfully. This will result in an unreliable VoIP connection, causing data transmission problems over the internet.Continue reading