Insights Archives - Business VoIP Solutions

How Business VoIP solutions can impact a company

14 March 2019February 28, 2019VoIP InfoLeave a comment

Most will agree that the Internet has given rise to a major upheaval in Unified Communications, including Voice over IP (“VoIP”). Business worldwide is embracing VoIP solutions as a tool to reduce communications costs, increase communications effectiveness and increase company profile.

It’s not just in the ability to make toll-free or low-cost calls that VoIP Solutions are having an effect. Company culture is changing too.

If we take the cost benefits of VoIP Solutions as read, there are many other ways in which they can impact a company.Continue reading

VoIP As a Powerful Tool in Disaster Recovery

10 January 2019January 7, 2019VoIP InfoLeave a comment

It’s not a question of if, but when a disaster will hit your company. A prudent company has a disaster recovery plan, covering all components of recovery, and including a public relations/communications plan. It should also include various scenarios for keeping the company running normally as far as is possible while the full recovery process unfolds.

In short, not disaster recovery, but business continuity.

Obviously, the recovery steps and how long it takes to implement them depends on the nature of the disaster. However, all have the common theme of an interruption to normal business that needs to be managed.Continue reading

How VoIP Affects Business Mobility

11 December 2018November 27, 2018VoIP InfoLeave a comment

It is difficult nowadays to find a business that does not use Business VoIP. The cost and business benefits of it are undeniable. Allied to improvements in digital telephony and digital convergence, most large and medium-sized businesses use it extensively as part of their internal and customer-facing processes.

One of the major benefits embraced by business is the ability to improve mobility and accessibility of staff.

In the past, whenever an employee left the office they were mostly uncontactable. At best they were contactable in the evening at home or in their accommodation on the road. This made communications between staff and the office difficult at best.Continue reading

Five helpful VoIP guides for your Business

12 July 2018July 18, 2018VoIP InfoLeave a comment

Thanks to digital convergence, Voice over IP (“VoIP”) business systems are commonplace in businesses worldwide. Most major Telcos, networking companies and many third-party suppliers provide VoIP for Business systems and services as part of their hardware and software repertoire.

As usual, you need to be careful before committing money and resources to a particular VoIP for Business solution by making sure you understand exactly what you want. You need to consider the functions required of your VoIP solution and set them out in a wish-list. Knowing your budget is also essential. You can use these criteria to measure solutions and see how closely they meet your needs.Continue reading

Four reasons why on-premise PBX will stay – for good

10 April 2018July 18, 2018VoIP InfoLeave a comment

Many businesses have embraced digital convergence by replacing the traditional Telco supplied on-premise PBX with a digital PBX. The positive benefits of the new features and functions of the digital business telephone system and sharply reduced call costs have proved too good to miss. In many cases businesses have been able to reap the benefits of a digital business telephone system by moving to an external hosted solution managed by a service provider and moving away completely from the traditional Telco.

There is a current debate going on about if it is better to use an on-premise PBX or an outsourced service provider. There is no definitive answer, other than that for small businesses outsourced makes better economic sense, and on-premise is better for large business.Continue reading

3CX: A PBX System that doesn’t break the bank

12 February 2018July 18, 2018VoIP InfoLeave a comment

The case for moving to Voice over IP (“VoIP”) telephony is undeniable. Cost savings, flexibility, and additional functionality are all major benefits of making the move. However, for some organisations the cost of acquiring and installing a full-blown VoIP PBX System makes the move uneconomic. There are alternative ways of having a VoIP PBX System that are easier on the budget, and not just by using some fancy financial footwork.

One way is to turn capital expenditure into operational expenditure by moving to a hosted PBX environment.

In this scenario, you move your telephony to a third party who manages and maintains your PBX System on their equipment, on or off your premises. The only potential one-time costs of the move are any infrastructure upgrades and the supply of appropriate handsets. In most cases, the handset costs can be included in the hosting charges.Continue reading

Six reasons why a business should switch to VoIP in 2018

19 January 2018April 4, 2018VoIP InfoLeave a comment

Unless you have been living on a desert island, you will have read in the media about Voice over IP (“VoIP”) Business phone systems and knowingly or unknowingly used one. Why doesn’t your business have one? Does the cost put you off? Does the technology worry you? Does the switch from the Plain Old Telephone System (“POTS”) to a digital Business Phone System worry you?

Here are six reasons why you should switch to a VoIP Business Phone System in 2018.Continue reading

6 Business benefits of using virtual numbers

10 September 2017October 26, 2017VoIP InfoLeave a comment

A major advantage of a hosted VoIP service is that of low-cost flexibility and function. Compared with copper-based PSTN telephony, the use of IP as a communications base allows the savvy user to capitalise on new technologies at very little additional cost, if indeed there is any additional cost at all.

Often implementation of a VoIP system in an organisation focuses on replacing the existing PSTN systems, and other useful features and functions can be overlooked or deferred till later. As we all know, sometimes later never comes.

One easily implemented function that can be overlooked is that of Virtual Numbers.

How essential is it to train users during a VoIP migration

11 February 2017February 22, 2018VoIP InfoLeave a comment

The first introduction of a VoIP phone system to an organisation is a lot more than just changing the handset on the desk. The features and functions offered by a VoIP system to the end user are the world apart from those of the traditional telephone system.

As with all changes taking users from their current comfort zones to somewhere new, training and handholding are needed. It is a serious error to consider the new system as “just a phone”. The surface similarity with cellular and smartphones tend to give the impression that you just need to pick it up and use it. That’s dead wrong. In addition, in most implementation projects when financial pressures hit, training is the first area to be trimmed. “After all it’s only a phone”.Continue reading

VoIP for business