A major advantage of hosted VoIP services is that of low-cost flexibility and function. Compared with copper-based PSTN telephony, the use of IP as a communications base allows the savvy user to capitalise on new technologies at very little additional cost, if indeed there is any additional cost at all.
Often implementation of a VoIP system in an organisation focuses on replacing the existing PSTN systems, and other useful features and functions can be overlooked or deferred till later. As we all know, sometimes later never comes.
One easily implemented function that can be overlooked is that of Virtual Numbers.
Simply put, a virtual number is a phone number not directly associated with a telephone line or device. They can be used with any device. A device can be a physical handset, a mobile smartphone, or a mobile or desktop software application. In this way, an organisation can have many phone numbers associated with a single phone line.Continue reading
