Insights Archives - Page 2 of 4 - Business VoIP Solutions

Is QoS the Same in Every VoIP Provider?

9 June 2022September 27, 2022VoIP Info

Digital Convergence, and the creation of a Unified Communications (“UC”) platform have been embraced by many organisations. A UC is the movement of all digital communications traffic, data, VoIP for business and video, over a single physical network through a variety of software platforms.

Obviously, maintaining optimum response times for all classes of traffic is necessary, especially for VoIP for business and video. It is a vital balancing act that IT performs, usually through the creation and management of Quality of Service protocols.

5 Easy Ways on How to Get a Business Phone Number

12 May 2022September 27, 2022VoIP Info

Most people nowadays use website contact details to get in touch with a Business. They usually have email addresses and Business Phone Numbers plus other information like address details and contact names.

Why Do you Need the Number?

One reason might be that a company you deal with has changed its contact details since you last dealt with them. They could have been taken over, moved, or simply gone out of business. The details you have are out of date and you are having difficulty in contacting them.

If the number you have is a cell number, it could be different for a number of reasons. One reason is that If a prepaid number is not used or recharged for a period of time, say six months, it is reclaimed by the cell company (“Churned”) and reissued to another client.

There are however, from time to time, darker reasons.

5 Signs It’s Time to Upgrade to a Cloud Phone Technology

6 December 2021February 28, 2022VoIP Info

As a consequence of the pandemic, many businesses have moved to a Work from Home and remote access basis. The way they do business, the way they interact with customers and customers interact with them has radically changed.

This has meant a sea-change in internal corporate structures. New Internal and external corporate communications have placed intense pressure on IT as they implement VoIP or Cloud Phone systems on a restricted budget.

Companies that have implemented VoIP Phone Systems have seen the financial and operational benefits of VoIP Phones, but have also seen the downside reducing the cost savings. High maintenance costs, unstable internet connections, and poor quality connections are common issues.

What Small Businesses Want from Their Cloud Communications System

5 October 2021January 17, 2022VoIP Info

One effect of the pandemic has been a quantum increase in remote working and working from home. IT strategies have morphed from strategic to survival as they change to cope with the new business imperatives.

In remote working the need to communicate increases, and it is even more important in helping to maintain team morale and manage projects with a geographically dispersed workforce.

Collaborative applications like SharePoint, Zoom, NetMeeting, and Skype have become the norm in business. Cloud storage as a means of document sharing and project communications is now essential. A Cloud Phone, a phone that uses Voice over IP (“VoIP”) over the Internet is becoming indispensable for productivity, privacy and general communications.

More than ever, business communications are vital to a business’s success. Customers and suppliers need to get in touch. The company needs to maintain an Internet presence to market its goods and services and support an e-commerce facility. Geographically dispersed businesses need business communications to link home office, manufacturing sites and depots at home and abroad

New company business, communications and IT strategies need to reflect the new realities. Many companies are looking to implement an Integrated Communications Strategy that defines a common look-and-feel throughout the business.

Is VoIP good for Small Business?

9 August 2021January 17, 2022VoIP Info

VoIP for Business has become commonplace in the business and personal marketplace. Most businesses use it, bringing them many benefits. The increases in Increased remote working and working from home following the restrictions imposed by the pandemic has meant many more small businesses using VoIP for Business.

Originally VoIP meant a level of expense that put out of the reach of the smaller business, but shelf-units and PC-based virtual PBX software have brought VoIP for Business well with the reach of even the smallest business and SoHo users. The increasing availability of Internet access, especially the roll-out of fibre to the home, is also providing benefits to digital telephony. That has, in turn, driving a need for VoIP in smaller businesses.

Before VoIP, whenever an employee left the building they were by and large uncontactable, with the possible exception of catching them at a client, at home in the evening or in their overnight accommodation. This meant communications between staff, the office, and each other were difficult at best. All that has changed with the advent of affordable Business VoIP. Simply put, with Business VoIP and its inbuilt video-conferencing capability, individuals and teams need never be uncontactable, inside or outside the office. It is now possible to be truly mobile.

What Are the Advantages and Disadvantages of VoIP?

6 May 2021January 17, 2022VoIP Info

Most businesses have installed a VoIp for Business system. The digital revolution has enabled most to replace their existing PSTN based systems with VoIP because of the benefits in cost management and customer service.

They might have justifiable concerns over call quality, and that they will need disaster planning measures so they don’t lose their phone service if they lose power. Recent advances in technology and the use of standby power can dispel these concerns. Bottom line, the advantages of VoIP for Business to the business far outweigh any potential drawbacks.

Integrating VoIP for Business in an integrated communications environment including video conferencing, instant messaging and Social Media integration brings the business firmly into the 21st century and at the leading edge of communications.

How VoIP Can Help in Remote Working

6 January 2021February 3, 2021VoIP Info

Working from home is rapidly becoming the new normal worldwide. Businesses are quickly modifying their strategies and operations to accommodate it. Ome area of particular interest is that of integrating VoIP for Business into the remote working scenario.

There has, admittedly, been a slow move towards remote working as the digital infrastructure spreads and improves in recent years. Internet access through WiFi has become common in public spaces like hotels and malls and through fiber connections to homes.

The pandemic has accelerated this process, mainly through companies forced to have locked-down workers working from home. A second driver has been the effect on bricks and mortar retail outlets. Foot traffic has plummeted, retail shops are closing, and the malls they operate in are closing, some never to reopen. Retailers are forced into an e-commerce environment. It’s no longer developmental but survival strategies.Continue reading

Everything You Need to Know about VoIP Jitters and How to Prevent It

9 December 2020February 3, 2021VoIP Info

Now that VoIP is commonplace in business, the focus has moved from implementation to management, particularly the management of VoIP Quality.

The concept is simple. VoIP traffic is a series of ethernet packets. The packets must arrive in the same order as they left and not be damaged or lost in transit to ensure that both parties can talk comfortably. One of the primary measurements of VoIP Quality is that of VoIP Jitter, something that can seriously affect VoIP traffic quality.Continue reading