Over the last decade or so, digitally based communications has become the dominant communications medium. It started with Voice over IP (“VoIP”) replacing the terrestrial fixed-line PSTN networks, and latterly with instant messaging over the Internet the default means of inter-personal communications. VoIP is now a mature technology, routinely deployed in business to gain benefits in costs and functionality.Continue reading
VoIP has become a fixture in the business world. Since its inception, it has become commonplace in both business and domestic environments and VoIP service suppliers have multiplied in number and reach. VoIP calls are now used to connect individuals and groups locally, regionally and internationally. The benefits of VoIP are well-known, the major being that it lowers operational costs by transferring communications from analogue lines supplied by a PSTN to digital calls over the Internet, thereby bypassing the toll charges levied by the PSTN operators.
Ealy complaints around VoIP calls were usually about quality end connectivity. Calls could drop unexpectedly because of networking problems. Calls could be difficult to set up and of poor quality. Over time these issues have been addressed and resolved, and HD Quality voice and video is being rolled out to new and existing installations.
IT departments are under considerable financial pressure. Nothing new, but the events of the last couple of years have forced many businesses to reduce or fix their IT budget while at the same time implementing new strategies. IT Support costs have been increasingly under scrutiny.
Many Businesses now have a significant online presence having adopted e-commerce to replace bricks and mortar outlets. Even if e-commerce isn’t significant, IT infrastructure supports all business processes, and loss of IT services can have a serious effect on business operations including lower productivity, increased operational costs, and frustrated staff.Continue reading