Addressing the Top 5 VoIP Security Vulnerabilities and How to Mitigate Them

VoIP is the go-to application for businesses looking at reducing communications costs and improving customer service. Because many businesses are improving their general network security, VoIP Systems are increasingly being seen as an easier target and an easier inroad to the theft of data and disruption of business processes.

To be sure, VoIP Security is still an evolving area, but there are steps that will mitigate the threats to a business. Here are five top VoIP Security vulnerabilities and how to prepare defences against them.Continue reading

How to Choose a VoIP Phone for System for Small to Medium Businesses

Cloud VoIP has become an essential part of most business communications strategies. It gives real operational cost benefits, and improves business operations and public image.

Part of the process is selecting the correct VoIP phone type for each user for a range of mobile and desktop units.

One of the first steps in any Cloud VoIP implementation is to determine where VoIP handsets will be needed, the type of handset, and if the supporting infrastructure is available at the installation point.  The two main types of handset are software applications on smart devices, and physical handsets connected to a cabled or WiFi network.

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How Cloud Computing Make Your Business More Secure

Cloud Computing has rapidly moved to the forefront of IT Developments over the last few years. The trend has accelerated with the seismic changes in business strategies following the pandemic and the move to home and remote working.

Many organisations, faced with the need to move to an e-commerce platform, have chosen to implement it on a Cloud Computing platform, usually supplied and managed by a Managed Service Provider (“MSP”). The rationale is that they can continue with business as usual as normal while implementing the new e-commerce platform quickly during the migration to the Cloud.

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How Does Voip Work for Business?

In recent times, multimedia, voice and video conferencing have come together to create an entirely new form of communications.  A key element of this new wave is Voice over IP, (“VoIP”), a protocol for digital transmission of voice and video. 

Home and business VoIP telephony has grown to be a major segment in the VoIP market. It provides advantages in cost, mobility and increased functionality with a range of compatible devices.

Why should a business user consider moving to a VOIP for Business telephone system?   There are justifiable concerns, mostly over call quality, but also that that they will lose their phone service if they lose power, and that it is a difficult and costly technology to implement.

However, improvements in technology and the use of standby power go a long way to alleviating these concerns. Simply put, the advantages to businesses from adopting a VoIP for Business solution far outweigh any potential drawbacks.

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10 Tips for a Smoother Online Conference Call Meeting

The ability of VoIP for Business to host Conference calling and remote meetings is now an essential part of an organisation’s business tools. Unfortunately, there have been many reports of failures and poor performance using ZOOM and other collaboration tools.

While some poor conference calls may have been because of VoIP for Business technology failings, most are because participants are not familiar with the etiquette of conference calling and how to make them effective. Basically, using the same approach as for face-to-face meetings will provide quality meetings. Here are ten suggestions:

Just because it’s an online meeting, doesn’t mean that it can be less organized than a face-to-face one.

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What Are the Advantages and Disadvantages of VoIP?

Most businesses have installed a VoIp for Business system. The digital revolution has enabled most to replace their existing PSTN based systems with VoIP because of the benefits in cost management and customer service.

They might have justifiable concerns over call quality, and that they will need disaster planning measures so they don’t lose their phone service if they lose power. Recent advances in technology and the use of standby power can dispel these concerns. Bottom line, the advantages of VoIP for Business to the business far outweigh any potential drawbacks.

Integrating VoIP for Business in an integrated communications environment including video conferencing, instant messaging and Social Media integration brings the business firmly into the 21st century and at the leading edge of communications.

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Are VoIP Solutions beneficial to Schools and Universities?

VoIP Solutions have been enthusiastically embraced by individuals and businesses. For some, it is no other reason than the substantial cost savings in moving from the tolled PSTN network to toll-free internet connections. There are, of course,  other benefits in improvements in operational processes and customer service levels.

One of the strategic moves forced on IT by the events of 2020 has been the move to remote working. Resources have been diverted from planned projects to emergency projects to enable the transition. VoIP Solutions have been a significant growth element, either as new implementations or developing an existing Unified Communications Strategy.

One question that is often asked, particularly in the education environment, is whether VoIP Solutions make a positive contribution. The answer is a resounding YES, and not just for Education. Any campus style, multi-building, or multi-site environment will benefit.Continue reading

What is Conference Bridge Calling and How to Use it?

The increasing use of VoIP systems and the current anti-Covid measures have brought video-conferencing to everyone’s attention. Most VoIP systems, both local and hosted support it, and there are specialised video-conferencing software applications that deliver sophisticated solutions, particularly for the larger multi-site and multi-country organisations.

However, conferencing does not always need video, and on occasion, video is not possible because of technical limitations. Indeed, phone conferencing solutions were available before video conferencing became common and economically and technically feasible.

Call conferencing is made possible by a bit of technology called a conference bridge, which creates a virtual conference room. Participants then dial into the conference room using their phone, landline or cellular. The call can be either voice-only or voice plus video. Some offer screen sharing and other collaboration options. This approach is adopted by both analogue and VoIP systems.

At the outset, non-VoIP conferences were limited to small numbers of participants, usually three. Most conference systems allowing lots of participants are an add-on to the basic phone system and are usually very expensive.Continue reading

5 Ways to Improve Customer Service With Call Recording Data

5 Ways to Improve Customer Service With Call Recording Data

VoIP systems are now common in many large and small businesses. For most, it is a no brainer because of the cost benefits in moving long-distance and international calls to the Internet, but many are now using the other benefits of a VoIP system to improve the quality of service they provide to their customers.

It used to be limited to large businesses only, but Cloud PBX systems now allow small business to take advantage of the features of a VoIP PBX.

One of the main advantages is to enable even the smallest businesses to use their Cloud PBX to establish a call centre to improve customer interaction and to develop new business. In the past, they were seen as a liability, but are now seen as a means of delivering revenue to the business by converting prospective customers to customers and helping customer retention. After all, it has been determined it costs eight times as much to gain a new customer as to retain an existing one.Continue reading

How Does Eavesdropping Exploit Affect Your VoIP Phone

How Does Eavesdropping Exploit Affect Your VoIP Phone

Business and home users have taken to VoIP like ducks to water. To both, it offers cost savings and convenience. To businesses, it provides the opportunity to use advanced communications features over and above the traditional land-line POTS solution. Rolling out toll-free International calling and video-conferencing, providing advanced call management to customer support centres and improving their overall business profile is now achievable and a modest and controllable cost.

Originally needing big iron, small businesses can run a virtual PBX on a dedicated desktop PC and take advantage of those new offerings.

However, as with all digital advances, security comes into play and VoIP Security is no exception.Continue reading