Most will agree that the Internet has given rise to a major upheaval in Unified Communications, including Voice over IP (“VoIP”). Business worldwide is embracing VoIP solutions as a tool to reduce communications costs, increase communications effectiveness and increase company profile.
It’s not just in the ability to make toll-free or low-cost calls that VoIP Solutions are having an effect. Company culture is changing too.
If we take the cost benefits of VoIP Solutions as read, there are many other ways in which they can impact a company.Continue reading
In recent times there has been a quantum increase in the use of digital communications, both in the business and domestic sectors. Businesses use IP Telephony to reduce their communications costs, improve interactions and service levels with staff and customers and present a better business image to the world at large.
Domestic users can now use VoIP to talk with and see far-flung friends and relatives easily and cheaply over long distances from their smart devices using VoIP capable apps like Skype and WhatsApp. No more expensive long-distance calls.
The terms VoIP and IP Telephony are often used interchangeably to describe digitally based communications. Are they, in fact, the same thing, or are there technical and non-technical differences?Continue reading
It’s not a question of if, but when a disaster will hit your company. A prudent company has a disaster recovery plan, covering all components of recovery, and including a public relations/communications plan. It should also include various scenarios for keeping the company running normally as far as is possible while the full recovery process unfolds.
In short, not disaster recovery, but business continuity.
Obviously, the recovery steps and how long it takes to implement them depends on the nature of the disaster. However, all have the common theme of an interruption to normal business that needs to be managed.Continue reading
It is difficult nowadays to find a business that does not use Business VoIP. The cost and business benefits of it are undeniable. Allied to improvements in digital telephony and digital convergence, most large and medium-sized businesses use it extensively as part of their internal and customer-facing processes.
One of the major benefits embraced by business is the ability to improve mobility and accessibility of staff.
In the past, whenever an employee left the office they were mostly uncontactable. At best they were contactable in the evening at home or in their accommodation on the road. This made communications between staff and the office difficult at best.Continue reading
VoIP for Business provides a range of benefits, including substantial cost-savings that make it a must-have for most businesses. However, as with most IT advances, VoIP has attracted the dark side of the developers. Hackers and scammers are using VoIP for Business as a way to steal data and execute hacking exploits.
As with other types of malware attacks, business need to be aware of how these exploits are executed and what preventative measures they can take.
The first thing to understand is that most successful hacking attacks are by having users provide sensitive information. Scammers are becoming more sophisticated, and they are increasingly using VoIP to steal personal and company data or just cause mischief.Continue reading
The benefits that VoIP for Business can bring to your business are undeniable. Add to that Cloud VoIP, hosted or on-site and you have a winning combination that can add significantly to your business profile.
Depending on the size of the business, either implementation can be applicable. However, having said that, a cloud-based approach can fit more easily with an existing cloud-based environment, either on‑site or hosted.
Before choosing a particular approach, it is best to consider firstly whether on-site or hosted VoIP is better suited to the business, and secondly, whether a Cloud-based architecture is appropriate.Continue reading
One of the success stories of recent times has been the adoption of Digital Telephony by all sizes of business. Large businesses have installed their own hardware and software, and small businesses tend to use Cloud PBX implementations, either in-house or hosted.
A more recent development has been the convergence of video conferencing with Cloud PBX implementations. Video calls using applications like WhatsApp and Skype have been around for some time, and have been used over the PSTN and digital telephone networks from both desktop and smart devices. Since Microsoft bought Skype, introduced Skype for Business, and fully integrated it with the Azure cloud environment, it has become a major player in the Cloud PBX landscape.Continue reading
The management, financial and business benefits of VoIP are well-known and many businesses, both large and small, have adopted VoIP solutions to enhance their business profile. As usual however, once Business VoIP is implemented, businesses find other benefits from their VoIP Solution that help business growth.
What are the leading trends that are driving business growth today?Continue reading
The advent of Voice over IP telephony (“VoIP”) has radically changed the face of communications for both personal and business users. It has opened up opportunities for enhanced, and substantially cheaper communications, especially for long-distance and international calls. VoIP for Business has provided communications options that are not possible with a fixed line environment.
However, the prudent personal and business user needs to be vigilant to make the best return on their investment and achieve the lowest possible international call rates.
Here are three simple tips for personal and business users to make sure that they accrue the full benefit of cheaper international communications.Continue reading
The case for moving to Voice over IP (“VoIP”) telephony is undeniable. Cost savings, flexibility, and additional functionality are all major benefits of making the move. However, for some organisations the cost of acquiring and installing a full-blown VoIP PBX System makes the move uneconomic. There are alternative ways of having a VoIP PBX System that are easier on the budget, and not just by using some fancy financial footwork.
One way is to turn capital expenditure into operational expenditure by moving to a hosted PBX environment.
In this scenario, you move your telephony to a third party who manages and maintains your PBX System on their equipment, on or off your premises. The only potential one-time costs of the move are any infrastructure upgrades and the supply of appropriate handsets. In most cases, the handset costs can be included in the hosting charges.Continue reading