Tag: Business

Business Communication in the Age of Cloud Computing

Business Communication in the Age of Cloud Computing

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Are you still using the traditional telephone system? With a cloud-based phone system, you can communicate with your business people from any place in the world and from any device such as your personal computer, tablet, mobile phone, and also from the phone system given by your VoIP provider. Isn’t it awesome?

VoIP for business

VoIP that stands for Voice Over Internet Protocol has made business communication easier and more effective. It allows you to make calls through the Internet. So you must have a high-speed broadband connection if you want to use this technology.

There are a great number of companies all over the world which provide VoIP for business. For example, Microsoft has a product called Skype for Business that is extremely useful for business communication.Continue reading

VoIP as a component of a distributed COMMS strategy

VoIP as a component of a distributed COMMS strategy

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The convergence of telephony with television, video and networking has enabled a digital revolution in business communications.   At the core of this revolution is Voice over IP, (“VoIP”), a digital voice distribution system.   It is the foundation stone in a distributed communications strategy (“DCS”).

It is far beyond the simple introduction of a VoIP telephone system.  In many companies, web and video conferencing is now the norm.  They replace traditional desktop handsets with VoIP Phones or smartphones and organise virtual meetings using laptops, tablets and communications apps on the fly during the working day.Continue reading

How essential is it to train users during a VoIP migration

How essential is it to train users during a VoIP migration

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The first introduction of a VoIP phone system to an organisation is a lot more than just changing the handset on the desk.   The features and functions offered by a VoIP system to the end user are the world apart from those of the traditional telephone system.

As with all changes taking users from their current comfort zones to somewhere new, training and handholding are needed.  It is a serious error to consider the new system as “just a phone”.  The surface similarity with cellular and smartphones tend to give the impression that you just need to pick it up and use it.  That’s dead wrong.  In addition, in most implementation projects when financial pressures hit, training is the first area to be trimmed.  “After all it’s only a phone”.Continue reading