VoIP As a Powerful Tool in Disaster Recovery

It’s not a question of if, but when a disaster will hit your company.  A prudent company has a disaster recovery plan, covering all components of recovery, and including a public relations/communications plan.  It should also include various scenarios for keeping the company running normally as far as is possible while the full recovery process unfolds.     

In short, not disaster recovery, but business continuity.

Obviously, the recovery steps and how long it takes to implement them depends on the nature of the disaster.  However, all have the common theme of an interruption to normal business that needs to be managed.Continue reading

Reasons why Cloud VoIP can help your Business

Reasons Why Cloud VoIP Can Help Your Business

The benefits that VoIP for Business can bring to your business are undeniable.  Add to that Cloud VoIP, hosted or on-site  and you have a winning combination that can add significantly to your business profile.

Depending on the size of the business, either implementation can be applicable.  However, having said that, a cloud-based approach can fit more easily with an existing cloud-based environment, either on‑site or hosted.

Before choosing a particular approach, it is best to consider firstly whether on-site or hosted VoIP is better suited to the business, and secondly, whether a Cloud-based architecture is appropriate.Continue reading

The Ins and OUTs of Cloud PBX And Microsoft Skype For Business

The Ins and OUTs of Cloud PBX And Microsoft Skype For Business

One of the success stories of recent times has been the adoption of Digital Telephony by all sizes of business.  Large businesses have installed their own hardware and software, and small businesses tend to use Cloud PBX implementations, either in-house or hosted.

A more recent development has been the convergence of video conferencing with Cloud PBX implementations. Video calls using applications like WhatsApp and Skype have been around for some time, and have been used over the PSTN and digital telephone networks from both desktop and smart devices.  Since Microsoft bought Skype, introduced Skype for Business, and fully integrated it with the Azure cloud environment, it has become a major player in the Cloud PBX landscape.Continue reading