3 simple tips on saving fees on International calls

3 simple tips on saving fees on International calls

The advent of Voice over IP telephony (“VoIP”) has radically changed the face of communications for both personal and business users.  It has opened up opportunities for enhanced, and substantially cheaper communications, especially for long-distance and international calls.  VoIP for Business has provided communications options that are not possible with a fixed line environment.

However, the prudent personal and business user needs to be vigilant to make the best return on their investment and achieve the lowest possible international call rates.

Here are three simple tips for personal and business users to make sure that they accrue the full benefit of cheaper international communications.Continue reading

3CX: A PBX System that doesn't break the bank

3CX: A PBX System that doesn’t break the bank

The case for moving to Voice over IP (“VoIP”) telephony is undeniable.  Cost savings, flexibility, and additional functionality are all major benefits of making the move.  However, for some organisations the cost of acquiring and installing a full-blown VoIP PBX System makes the move uneconomic.  There are alternative ways of having a VoIP PBX System that are easier on the budget, and not just by using some fancy financial footwork.

One way is to turn capital expenditure into operational expenditure by moving to a hosted PBX environment. 

In this scenario, you move your telephony to a third party who manages and maintains your PBX System on their equipment, on or off your premises. The only potential one-time costs of the move are any infrastructure upgrades and the supply of appropriate handsets.  In most cases, the handset costs can be included in the hosting charges.Continue reading

6 Business benefits of using virtual numbers

6 Business benefits of using virtual numbers

A major advantage of a hosted VoIP service is that of low-cost flexibility and function.  Compared with copper-based PSTN telephony, the use of IP as a communications base allows the savvy user to capitalise on new technologies at very little additional cost, if indeed there is any additional cost at all.

Often implementation of a VoIP system in an organisation focuses on replacing the existing PSTN systems, and other useful features and functions can be overlooked or deferred till later.  As we all know, sometimes later never comes.

One easily implemented function that can be overlooked is that of Virtual Numbers.

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When and why should you choose an IP PBX Systems?

When and why should you choose an IP PBX Systems?

One of the more commonly encountered results of the digital convergence between voice and data is the IP PBX System. There are obviously costs and benefits to moving to IP telephony, and a business needs to consider if it should move to a IP PBX System and if it chooses to, when is the best time.

Typically, an IP telephony installation consists of a central PBX function and VoIP phones on user desks. Rather than dedicated cables needed for traditional non-IP systems, conversations are digitised and carried over the cabling that supports the office network.  For the very small business there is the option of a Hosted PBX system, where the IP PBX is hosted at an external service provider.Continue reading

Reasons to embrace VoIP

Ten reasons to embrace VoIP

A digital revolution in communications has been ushered in by the convergence of telephony with television, video and IT networking.   This revolution is driven by a digital voice distribution protocol Voice over IP, (“VoIP”).

VoIP telephony in both home and business is one of the fastest growing segments of the VoIP market.  It provides advantages in cost, in mobility and increased functionality with a range of compatible devices.Continue reading

Troubleshooting the VoIP call quality issues

Troubleshooting the VoIP call quality issues

We have all been frustrated at poor voice call quality on phone services.  It can be noise or chopping on the line or sounding like you have breathed helium.  VoIP is no different.   The typical business will refer problems to the business VoIP phone service supplier providing the VoIP support contract. It causes further frustration and delays if the fault is not with the VoIP for business system and the business needs to make a second support call to another service provider.

In the event of failure or call poor quality there are a few steps that the business can take prior to making the call to make sure that the problem does not arise elsewhere and the support call can be correctly placed.

Poor call quality can arise in at least three areas: the business network itself; the VoIP system – centrally and at the desktop VoIP phone for business; and the Internet or PSTN service provider.Continue reading

Six must-have features of a business VoIP Phone

Six must-have features of a business VoIP Phone

The convergence of telephony with television, video and IT networking has enabled a digital revolution in communications.   At the core of this revolution is Voice over IP, (“VoIP”), a digital voice distribution protocol.  All sizes of business are replacing their existing telephone systems with VoIP systems from a specialised VoIP provider operating over the company network.

Most businesses will need the assistance of a VoIP provider to help them navigate through the various options available in tariff plan, equipment, and feature selection.  There are several websites that compare and contrast the best UK VoIP providers. It will also be useful to ask other business owners their experiences.

The first introduction of a VoIP phone system to an organisation is a lot more than just changing the handset on the desk.   The features and functions offered by a VoIP system to the end user are a world apart from those of the traditional telephone system.Continue reading