The increasing effect of digital convergence and the undoubted cost and other benefits of VoIP networks has led to their widespread adoption in all sizes and types of business. However, as with all things, there are two sides to the coin, and maintenance of an acceptable level of service for your VoIP system is of paramount importance.
Before looking at monitoring techniques it is important to see what we are looking for.
Typical complaints and their cause include:Continue reading
It’s not a question of if, but when a disaster will hit your company. A prudent company has a disaster recovery plan, covering all components of recovery, and including a public relations/communications plan. It should also include various scenarios for keeping the company running normally as far as is possible while the full recovery process unfolds.
In short, not disaster recovery, but business continuity.
Obviously, the recovery steps and how long it takes to implement them depends on the nature of the disaster. However, all have the common theme of an interruption to normal business that needs to be managed.Continue reading
It is difficult nowadays to find a business that does not use Business VoIP. The cost and business benefits of it are undeniable. Allied to improvements in digital telephony and digital convergence, most large and medium-sized businesses use it extensively as part of their internal and customer-facing processes.
One of the major benefits embraced by business is the ability to improve mobility and accessibility of staff.
In the past, whenever an employee left the office they were mostly uncontactable. At best they were contactable in the evening at home or in their accommodation on the road. This made communications between staff and the office difficult at best.Continue reading
Unless you have been living on a desert island, you will have read in the media about Voice over IP (“VoIP”) Business phone systems and knowingly or unknowingly used one. Why doesn’t your business have one? Does the cost put you off? Does the technology worry you? Does the switch from the Plain Old Telephone System (“POTS”) to a digital Business Phone System worry you?
Here are six reasons why you should switch to a VoIP Business Phone System in 2018.Continue reading
The use of VoIP phone systems is increasingly common in both the smaller and larger businesses. The advantages and benefits provided by VoIP phone systems over traditional POTS systems are undeniable. The business owner needs to ensure that their VoIP service provider can provide a level of service that meets their business requirements.
The wide range of services, tariff plans, bundled deals and other incentives available from potential VoIP providers ensures that a deal can be made that meets the requirements of potential Business VoIP users. However, the potential user needs to be careful as the proposed deals may not be all they seem to be.Continue reading
Are you still using the traditional telephone system? With a cloud-based phone system, you can communicate with your business people from any place in the world and from any device such as your personal computer, tablet, mobile phone, and also from the phone system given by your VoIP provider. Isn’t it awesome?
VoIP for business
VoIP that stands for Voice Over Internet Protocol has made business communication easier and more effective. It allows you to make calls through the Internet. So you must have a high-speed broadband connection if you want to use this technology.
There are a great number of companies all over the world which provide VoIP for business. For example, Microsoft has a product called Skype for Business that is extremely useful for business communication.Continue reading