Tag: IP Telephony

What Are the Benefits of VoIP for Organisations?

VoIP for business is now the defacto standard for business communications. Having established itself during the pandemic as essential to communicate with remote workers, customers, and suppliers, the push is to find new and innovative ways to leverage VoIP for business to provide more cost benefits and deliver new cost-effective services.

VoIP is usually viewed as the basis of a Unified Communications Strategy. All internal and external communications are moved onto a digital platform, and users can move seamlessly between different communication modes. They share global address books and can communicate directly with a customer or colleague from the address book, or even an email address.  

Several suppliers, including Microsoft, provide hooks into their core Office systems to allow other applications to share contact information. It has the undoubted benefit of keeping contact lists up to date.Continue reading

VoIP Hard Phones vs Softphones: What’s the difference and Which is Better?

VoIP has become commonplace in recent times, both in business and as a personal communications tool. The benefits are such that it becomes a no-brainer for both individuals and businesses to move to VoIP, principally because of the reductions in long-distance comms costs.

Cordless home systems based on DECT technology, with a core unit attached to the PSTN, and satellite units communicating over wireless had been around for some time before VoIP.  They were similar to VoIP systems but lacked versatility and features in comparison with the later true IP based systems.

Recently, the use of WiFi as a primary network topology, coupled with mobile technology, has become more and more common.

As a result, one of the considerations when planning a VoIP environment is the type of handsets needed. The handset type will depend to a large extent on the network environment and the type of anticipated usage.

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Fixed VoIP and Non-Fixed VoIP: Know the difference

VoIP has become commonplace in the commercial and personal world in recent times.   Businesses, large and small, have taken to VoIP because of the cost and business benefits it brings.   Simply put, it avoids the costs associated with PSTN connections by routing communications over the Internet.  This allows VoIP service providers to bundle in other features such as free or low-cost long-distance and international calls.

In addition to providing on-premises VoIP calls, the digital format of VoIP provides connectivity for WiFi-enabled smart devices such as smartphones and tablets.  Remote and home working have increased significantly because of the Covid epidemic, and VoIP over public and private WiFi networks and VPN connections are rapidly becoming the norm.Continue reading

What is the difference between VoIP and IP Telephony?

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In recent times there has been a quantum increase in the use of digital communications, both in the business and domestic sectors. Businesses use IP Telephony to reduce their communications costs, improve interactions and service levels with staff and customers and present a better business image to the world at large.

Domestic users can now use VoIP to talk with and see far-flung friends and relatives easily and cheaply over long distances from their smart devices using VoIP capable apps like Skype and WhatsApp. No more expensive long-distance calls.

The terms VoIP and IP Telephony are often used interchangeably to describe digitally based communications.  Are they, in fact, the same thing, or are there technical and non-technical differences?Continue reading