VoIP for business is now the defacto standard for business communications. Having established itself during the pandemic as essential to communicate with remote workers, customers, and suppliers, the push is to find new and innovative ways to leverage VoIP for business to provide more cost benefits and deliver new cost-effective services.
VoIP is usually viewed as the basis of a Unified Communications Strategy. All internal and external communications are moved onto a digital platform, and users can move seamlessly between different communication modes. They share global address books and can communicate directly with a customer or colleague from the address book, or even an email address.
Several suppliers, including Microsoft, provide hooks into their core Office systems to allow other applications to share contact information. It has the undoubted benefit of keeping contact lists up to date.Continue reading
VoIP Solutions have been enthusiastically embraced by individuals and businesses. For some, it is no other reason than the substantial cost savings in moving from the tolled PSTN network to toll-free internet connections. There are, of course, other benefits in improvements in operational processes and customer service levels.
One of the strategic moves forced on IT by the events of 2020 has been the move to remote working. Resources have been diverted from planned projects to emergency projects to enable the transition. VoIP Solutions have been a significant growth element, either as new implementations or developing an existing Unified Communications Strategy.
One question that is often asked, particularly in the education environment, is whether VoIP Solutions make a positive contribution. The answer is a resounding YES, and not just for Education. Any campus style, multi-building, or multi-site environment will benefit.Continue reading
Most, if not all IT Departments are under cost pressure. They are being asked to continue with business as usual and provide support for remote working and work from home imposed by COVID-19. Some are also managing the transition to full online e-commerce. With no increase in budget or staff.
One solution that is becoming increasingly popular is outsourcing VoIP systems to a Managed Service Provider (“MSP”) that provides both software support -and VoIP Phone maintenance. That fixes some budget costs and frees staff to carry out more urgent tasks.
Managed Outsourcing, in this case, only part of the VoIP environment is outsourced. A typical case is the maintenance and installation of VoIP Phones. This will involve having MSP staff on site. Full outsourcing, on the other hand, the MSP takes responsibility for the operation and management of the full VoIP environment. This can be accomplished either inhouse or on an MSP’s premises. In-House, the MSP manages your existing environment. They can also duplicate your environment on their site. Typically users outsource management to the MSP and hand full control over to them.
If you intend to use an MSP, you are embarking on a long-lasting business relationship and one in which the MSP will have access to most, if not all, of your business secrets.Continue reading
VoIP has become commonplace in the commercial and personal world in recent times. Businesses, large and small, have taken to VoIP because of the cost and business benefits it brings. Simply put, it avoids the costs associated with PSTN connections by routing communications over the Internet. This allows VoIP service providers to bundle in other features such as free or low-cost long-distance and international calls.
In addition to providing on-premises VoIP calls, the digital format of VoIP provides connectivity for WiFi-enabled smart devices such as smartphones and tablets. Remote and home working have increased significantly because of the Covid epidemic, and VoIP over public and private WiFi networks and VPN connections are rapidly becoming the norm.Continue reading
Business and home users have taken to VoIP like ducks to water. To both, it offers cost savings and convenience. To businesses, it provides the opportunity to use advanced communications features over and above the traditional land-line POTS solution. Rolling out toll-free International calling and video-conferencing, providing advanced call management to customer support centres and improving their overall business profile is now achievable and a modest and controllable cost.
Originally needing big iron, small businesses can run a virtual PBX on a dedicated desktop PC and take advantage of those new offerings.
However, as with all digital advances, security comes into play and VoIP Security is no exception.Continue reading
VoIP Communication is a common feature in corporate and personal life nowadays. Most large concerns use it as a matter of course as part of their corporate integrated communications platform.
In the past, communications costs were inflated by unauthorised calls and other activities designed to get around telephone security policies. It’s no different today in VoIP Communications. People still try to make unauthorised calls inside the organisation, and people try to hijack the company communications networks to make their calls. Nothing really new, except that it’s now digital.Continue reading
VoIP for Business provides a range of benefits, including substantial cost-savings that make it a must-have for most businesses. However, as with most IT advances, VoIP has attracted the dark side of the developers. Hackers and scammers are using VoIP for Business as a way to steal data and execute hacking exploits.
As with other types of malware attacks, business need to be aware of how these exploits are executed and what preventative measures they can take.
The first thing to understand is that most successful hacking attacks are by having users provide sensitive information. Scammers are becoming more sophisticated, and they are increasingly using VoIP to steal personal and company data or just cause mischief.Continue reading
First we had viruses, then rootkits, now we have ransomware. One thing is certain, the next bit of malware technology is currently under development and be with us soon. Even systems like VoIP are under attack and are being used as portals to gain access to corporate information.
What kind of threats are currently being seen in VoIP systems and how are they to be countered?
The first thing to understand that because VoIP is based on IP technologies it is vulnerable to all the malware and attack techniques that are inflicted on IP networks. The second is that VoIP goes over the Internet, and while you can contain and manage IP security in your internal closed corporate network, you are at the mercy of third-party service providers of varying quality in their security systems. The third, and one often forgotten, is that all devices in the VoIP network are IP devices and are therefore vulnerable to all the threats found with other IP devices. That must be factored into the overall data and voice protection scenario.Continue reading