One of the major benefits of the digital revolution for business has been the emergence of computer-based PBX systems offering advanced features. in the past, these were limited to larger companies but the emergence of cloud-based technologies has seen the emergence of the Cloud PBX which allows small companies the benefits of voice over IP but at a vastly reduced cost.
Here are 7 benefits which will come to a business if they implement a Cloud PBX solution:
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Cost Reduction
The cost benefits of moving to a Cloud-Based PBX solution are in the main substantial cost reductions in long-distance and international call costs.
The PBX is reached over the Internet, so calls are essentially toll-free. This is an ideal way to avoid call charges when attending meetings and making calls. This can be a great cost-saving for organisations that have a national or international office network or regularly make national and international calls.
There are still costs involved, principally the capital cost of the infrastructure and possibly operational costs.
Many first-time implementers choose to have a managed service provider take the strain in either setting up an in-house implementation or a Cloud PBX solution on the managed service providers premises.
All the hardware, software and implementation services are provided by the managed service provider, sharply reducing the initial capital costs of set-up. Most managed service providers say it is a matter of a few days to set up the service and you will be up and running very quickly.
The big choice is whether to choose a private cloud on dedicated hardware, or a shared, perhaps hybrid cloud which already hosts other clients. Cost and security are usually the determining factors.
The major effort will be in the deployment of the new desktop VoIP handsets. Each site for a handset will need a network connection and a power supply. Power is usually provided by a Power over Ethernet connection, but power bricks or PoE injectors at the switch can also be used.
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Secure and reliable communications
The FBI has reported a continuing increase in attacks on VoIP systems. Hackers try to use a PBX to find a way into corporate networks to introduce malware and steal corporate information, believing that Cloud PBX installations are not as well protected. All cloud-based software solutions apply security measures to the PBX environment. These can include encryption, the use of secure VPN connections and device authentication.
Managed service providers have a vested interest in ensuring that their clients are comfortable with the security measures that are in place. However regular reviews are advised.
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Mobile Friendly
It is an increasing feature of business today that users want to be able to reach corporate systems from anywhere at any time. Most smart devices, both Android and IoS have apps that are identical to the cloud PBX apps, giving users full access to the software features from their mobile smart device.
A further benefit is the use of SIP software to allow smart devices to mimic handsets whenever the device is connected to the corporate WiFi network. The user can be reached at their standard extension number and can have access to the full range of PBX functions. No more hiding, even at a remote location.
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Enhanced Cost-Effective Collaborative Use
A cloud-based PBX eases the support for collaborative working. As an example, a user can easily switch from a voice-only call to a video or conference call in mid-stream, perhaps share a desktop, and send a file.
Desktop apps support a broad range of functionality in a single place, providing convenience and productivity.
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Flexibility and Scalability
A Cloud-based solution is flexible and scaleable. New features are easily added, and as a bonus, you usually only pay a usage charge. This can reduce costs because you only pay for the bandwidth and seats that you use. Adding new lines or features and changing configurations is a breeze.
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No Physical Hardware
If you opt for an in-house installation, you will need to provide the physical hardware to support the PBX, racks, servers and so-on. A cloud-based solution from a managed service provider removes this need. This can be a significant cost-saving in both capital and recurrent costs.
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Business Profile improvement with Call-Centre Features
A full range of features normally associated with large companies becomes available to the small business that uses a cloud-based PBX. It allows them to upgrade their business profile by establishing a Unified Communications Strategy that integrates the different communications methods used to interact internally and externally.
As an example, a small business can use call forwarding at remote sites to make it look like they have a nationwide network of service centres. A call uses a local number to call for help or information and the call is automatically forwarded to the national centre.
Overall, a digital PBX is a no-brainer. Using a cloud-based solution extends the possibility to the small business.