Technical Guides
- Avaya IP Office Platform Solution Description.pdf
- 9.1 IP Office Platform Feature Description
- 9.0 Product Description
- 8.1 Product Description
- 8.1 Avaya IP Office Product Matrix
- 8.1 Avaya IP Office Site Map (excellent)
- 8.0 Product Description
- 8.0 Avaya IP Office Product Matrix
- 7.0 Product Description
- 7.0 Avaya IP Office Product Matrix
- 6.1 Product Description
- 6.0 Product Description
- What’s New in IP Office
- 6.0 Avaya IP Office Product Matrix – Release 6.0
- 5.0 Product Description
- Application Server – Installation and Maintenance
- AT Commands
- AVPP – (A)vaya (V)oice (P)riority (P)rocessor Installation
- B179 Conference Phone – Installation & Administration
- BCM/Norstar to IP Office Phone Convergence
- CBC – Compact Business Center
- CCC – Compact Contact Center Installation
- TT113
- TT119
- Conferencing Center – Installation
- Contact Recorder – Adminstration
- Contact Recorder- Installation
- ContactStore – Installation
- CTI Link – Installation
- Customer Call Reporter (CCR) – Installation
- Customer Call Reporter (CCR) – Custom Reporting
- D100 SIP Wireless Terminal – Installation & Administration
- DECT R4 – Installation
- Delta Server & SMDR
- DevLink (CTI) Programmer’s Guide
- Embedded Voicemail – Installation
- Enterprise Branch (Aura) – Administering Centralized Users
- Enterprise Branch (Aura) – Deploying IP Office
- Enterprise Branch (Aura) – Reference Configuration
- Environment Requirements – Planning
- Flare Communicator – Administration for iPad and Windows
- Grounding – IP500
- Grounding – IP400
- H323 IP TELEPHONE – Installation
- Hold Music – soothing
- IMS – Installation
- IP DECT – Installation
- IP Office – Anywhere (Demo Installation)
- IP Office – Installation
- IP Office – IP500 v1 and v2 Card Kits Instruction Sheet
- IP Office – IP500 Quick Instruction Sheet
- IP Office – IP500 v2 Quick Instruction Sheet
- IP Office – IP Office Locale Settings Reference
- IP Office – Manager
- IP Office – Product Overview
- IP Office – Security Guidelines
- IP Office – Video Conferencing Deployment
- IP Office – Web Manager Administration
- IP Telephony – Features
- Key & Lamp Operation
- LEDs
- Licenses – System Edition
- Licenses – User
- Licenses – Trunk
- Licenses – Telephones/Endpoints
- Licenses – Voicemail Pro
- Licenses – Customer Call Reporter
- Manager – Opening a Configuration
- Manager – Saving (sending) a Configuration
- Mergeable Settings
- Microsoft CRM
- Microsoft Lync – IP Office Integration Fundamentals
- Monitor
- Music On Hold (MOH)
- Norstar Version – Installation
- Norstar Version- Manager
- Norstar Version – Phone Based Administration
- one-X Portal for IP Office – Administration
- one-X Portal for IP Office – Installation
- Operating System Summary – required by IP Office apps
- Paging (KB)
- Job Aid
- Partner Version – Installation
- Partner Version – Manager
- Partner Version – Phone Based Administration
- Partner Version – Quick Instruction Guide
- Partner Version – Reference Guide
- PC Specifications – For IP Office Applications
- Phone Manager – Installation
- Ports – used by IP Office
- Quick Version – Installation
- Quick Version – Manager
- Quick Version – Phone Based Administration
- Radvision – Interoperation Notes
- Reset Button – IP500 & IP500 V2
- SAP Codes – 5.0 and prior
- Scopia XT Desktop Server – Deployment Guide
- Security – IP OFFICE PLATFORM SECURITY GUIDELINES
- Default Security Users
- Short Codes – Short Code and Button Action Reference
- Short Codes – Short Code and Button Action Reference
- Server Edition – Deploying Servers as Virtual Machines
- Server Edition – Reference Configuration
- Server Edition – Web Control
- SIP Extension Support
- SIP Endpoint Support
- SIP – IP Office 7.0 and BCM 6.0 SIP Interop Config
- Small Community Networking (SCN)
- SMDR Fields
- Softphone – Installation
- SoftConsole – Installation
- Source Numbers
- Space Requirements – IP400/IP500exp
- Space Requirements – IP500, IP500V2
- SSL VPN – Solutions Guide
- System Status Application (SSA)
- T3 Phones – Service Manual
- TAPILink – Installation
- TAPILink – Developer’s Guide
- Telephone Features, Funtions & Call Handling
- UPAM – Installation
- Upgrading – IP Office Core Software
- UMS – Exchange 2007 Installation
- UMS – IMAP Installation
- UMS – Web Voicemail Installation
- Unified Communications Module – Install & Maintain
- Unified Communications Module – Quick Instruction Card
- Voicemail-To-Email
- Voicemail Pro Debug – dbgview.zip
- Tracing in debug
- Voicemail Pro – Example Exercises
- Voicemail Pro – Administration
- Voicemail Pro – Installation
- Voicemail Pro – U.S. English Intuity Prompts
- VPN – Deploying VPN SSL Services
- Wall Mount Kit – v2
- Wall Mount Kit – v3
- Windows Firewall – avayafw.zip (13 April 2012)
- 1100/1200 Series Phone – Installation Guide
- 1600 Series Phone – LAN Administrator’s Guide
- 3600 Series Phone – Wireless Phone Installation Guide
- 3810 – Wireless Phone Installation & Use
- 4600 Series Phone – LAN Administrator’s Guide
- 9400 Series Phone – User Guide
- 9500 Series Phone – User Guide
- 9600 Series Phone – User Guide
Technical Bulletin
- Tech Bulletin 185 IP OFFICE 9.1 Dec 10, 2015 Service Pack 5
- Tech Bulletin 184 IP OFFICE Contact Center – Critical Patches Oct 16, 2015
- Tech Bulletin 183 IP OFFICE 9.1 Sept 14, 2015 Service Pack 4
- Tech Bulletin 182> IP OFFICE 9.0 Sept 4, 2015 Service Pack 8
- Tech Bulletin 175 IP OFFICE 9.1 Dec 22, 2013 GA 9.1
- Tech Bulletin 174 CONTACT CENTER Dec 22, 2014 R9.1 GA
- Tech Bulletin 173 IP OFFICE 9.0 Dec 1, 2014 Service Pack 5
- Tech Bulletin 172 IP OFFICE 8.1 Dec 1, 2014 Service Pack 11
- Tech Bulletin 171 IP OFFICE 9.0 Sept 26, 2014 Service Pack 4
- Tech Bulletin 170 IP OFFICE 8.1 Sept 26, 2014 Service Pack 10
- Tech Bulletin 169 GUIDELINES FOR SECURING IP OFFICE
- Tech Bulletin 167 IP OFFICE 9.0 May19, 2014 Service Pack 3
- Tech Bulletin 166 IP OFFICE 8.1 May 20, 2014 Service Pack 9
- Tech Bulletin 164 CONTACT CENTER Feb 28, 2014 R9.0.2 GA
- Tech Bulletin 163 IP OFFICE 9.0 Feb 28, 2014 Service Pack 2
- Tech Bulletin 162 IP OFFICE 8.1 Feb 28, 2014 Service Pack 8
- Tech Bulletin 161 IP OFFICE SECURITY VULNERABILITY
- Tech Bulletin 160 IP OFFICE 9.0 Dec 10, 2013 Service Pack 1
- Tech Bulletin 159 IP OFFICE 8.1 Dec 10, 2013 Service Pack 7
- Tech Bulletin 158 IP OFFICE 9.0 Sept 30, 2013 GA 9.0 (829)
- Tech Bulletin 157 IP OFFICE 8.1 August 30, 2013 Service Pack 6
- Tech Bulletin 156 IP OFFICE 8.0 August 30, 2013 Service Pack 6
- Tech Bulletin 155 IP OFFICE 8.1 June 3, 2013 Service Pack 5
- Tech Bulletin 154 IP OFFICE 8.0 June 3, 2013 Service Pack 5
- Tech Bulletin 153 IP OFFICE 8.1 2013 Q1 Maint Release 8.1.67
- Tech Bulletin 152 IP OFFICE 8.0 2013 Q1 Maint Release 8.0.56
- Tech Bulletin 151 IP OFFICE 8.1 Server Edition Max-User 1200
- Tech Bulletin 150 IP OFFICE 8.1 General Availability FP1 8.1.63
- Tech Bulletin 149 IP OFFICE 8.1 Q4 Maintenance Release 8.1.56
- Tech Bulletin 148 IP OFFICE 8.0 Q4 Maintenance Release 8.0.51
- Tech Bulletin 147 IP OFFICE 8.1 Q3 Maintenance Release 8.1.52
- Tech Bulletin 146 IP OFFICE 8.0 Q3 Maintenance Release 8.0.46
- Tech Bulletin 145 IP OFFICE 8.1 General Availability 8.1.43
- Tech Bulletin 144 IP OFFICE 7.0 Q2 2012 Maintenance Release
- Tech Bulletin 143 IP OFFICE 8.0 Q1 2012 Maintenance Release
- Tech Bulletin 142 IP OFFICE 7.0 Q1 2012 Maintenance Release
- Tech Bulletin 141 IP OFFICE 8.0 General Availability 8.0.18
- Tech Bulletin 140 IP OFFICE 8.0 General Release
- Tech Bulletin 139 IP OFFICE 7.0 Q4 2011 Maintenance Release
- Tech Bulletin 138 IP OFFICE 7.0 Q3 2011 Maintenance Release
- Tech Bulletin 135 IP OFFICE 7.0 Q2 2011 Maintenance Release
- Tech Bulletin 134 IP OFFICE 6.1 Q2 2011 Maintenance Release
- Tech Bulletin 133 IP OFFICE 7.0 General Release
- Tech Bulletin 132 IP OFFICE 6.1 Q1 2011 Maintenance Release
- Tech Bulletin 131 IP OFFICE 5.0 Q1 2011 Maintenance Release
- Tech Bulletin 130 CCC V5.0.74 Q1 2011 Maintenance Update
- Tech Bulletin 129 Low Speakerphone Volume 1400-series phones
- Tech Bulletin 128 Updated SME Warranty Process
- Tech Bulletin 127 IP OFFICE 6.1 General Release
- Tech Bulletin 126 CCC V5.0.73 Q4 2010 Maintenance Update
- Tech Bulletin 125 IP OFFICE 5.0 Q4 2010 Maintenance Update
- Tech Bulletin 124 IP OFFICE 6.0 Q3 2010 Maintenance Update
- Tech Bulletin 123 CCC V5.0.72 Q3 2010 Maintenance
- Tech Bulletin 122 IP OFFICE 5.0 Q3 2010 Maintenance
- Tech Bulletin 121 IP OFFICE 6.0 Q3 2010 Maintenance
- Tech Bulletin 120 Changes to the Avaya Tech. Support Process
- Tech Bulletin 118 Status update R6 Maintenance Release
- Tech Bulletin 117 IP OFFICE 5.0 Q2 2010 Maintenance
- Tech Bulletin 116 Changes to the Avaya Tech. Support Process
- Tech Bulletin 115 IP OFFICE 6.0 General Release
- Tech Bulletin 114 CCC V5.0.70 Q1 2010 Maintenance
- Tech Bulletin 113 IP OFFICE 5.0 Q1 2010 Maintenance
- Tech Bulletin 112 IP OFFICE 5.0 Q4 2009 Maintenance
- Tech Bulletin 111 IP OFFICE 4.2 Q4 2009 Maintenance
- Tech Bulletin 110 CCC V5.0.69 Q4 2009 Maintenance
- Tech Bulletin 109 IP OFFICE 5.0 General Release
- Tech Bulletin 108 CCC V5.0.68 Q3 2009 Maintenance
- Tech Bulletin 107 IP OFFICE 4.2 Q3 2009 Maintenance
- Tech Bulletin 106 Customer Call Reporter (CCR)
- Tech Bulletin 104 IP OFFICE 4.2 Q2 009 Maintenance
- Tech Bulletin 102 CCC V5.0.62 Q1 2009 Maintenance
- Tech Bulletin 101 IP OFFICE 4.2 Q1 2009 Maintenance
- Tech Bulletin 100 CCC V5.0.61 Q4 2008 Maintenance
- Tech Bulletin 99IP OFFICE 4.2 Q4 2008 Maintenance
- Tech Bulletin 98 IP OFFICE 3.2 Q4 2008 Maintenance
- Tech Bulletin 97IP OFFICE 4.2 General Release
- Tech Bulletin 96 IP OFFICE 4.1 Q2 2008 Maintenance
- Tech Bulletin 95 IP OFFICE 3.2 Q2 2008 Maintenance
- Tech Bulletin 94 CCC V5.0.56 Q1 2008 Maintenance
- Tech Bulletin 93 IP OFFICE 4.1 Q1 2008 Maintenance
- Tech Bulletin 92 IP OFFICE 3.0DT Q1 2008 Maintenance
- Tech Bulletin 91AVAYA 5410 Upgrade Issue
- Tech Bulletin 90 IP OFFICE 4.1 General Release
- Tech Bulletin 89 IP OFFICE 3.2 Q4 2007 Maintenance
- Tech Bulletin 88 IP OFFICE 4.0 Q4 2007 Maintenance
- Tech Bulletin 87 IP OFFICE 4.0 Q3 2007 Maintenance
- Tech Bulletin 86 IP OFFICE 3.2 Q3 2007 Maintenance
- Tech Bulletin 85 IP DECT/VPN Mobility for IP Office 4.0.7
- Tech Bulletin 84 IP OFFICE 4.0 Q2 2007 Maintenance
- Tech Bulletin 82 Guidelines for IP Office Paging Groups
- Tech Bulletin 80 IP Office 4.0 and theIP500
- Tech Bulletin 76 End of support IP Office 2.1 Software
- Tech Bulletin 71 IP Office 3.2 General Release
General IP Office Information
- IP Office Feature Description
- IP Office R8.1 SBCE SME Platform
- IP Office R8 FAQ
- IP Office Advanced Edition
- IP Office Preferred Edition
- IP Office Basic Edition
- IP Office Basic Edition PARTNER Mode
- IP Office Essential Edition
- IP Office Mobile Worker
- IP Office Office Worker
- IP Office Power User
- IP Office Teleworker
- IP Office R8 Sales Training
- IP Office R8 Sales Knowledge Transfer Session
- IP Office R8 Mobile Collaboration
- IP Office R8 Desktop Integration
- New Mobility with IP Office R8
User Guides
IP Telephones
- 1603 Telephone User Guide – Describes how to use the Avaya 1603 Telephone, including call-handling information, speed dialing information and using call logs.
- 1608/1616 Telephone User Guide – Describes how to use the Avaya 1406 &1606/1416 & 1616 Telephonse, including call-handling information, speed dialing information and using call logs.
- 3600 Telephone User Guide – Describes how to use the Avaya 3616, 3620 and 3626 Wireless Telephones, including call-handling information, speed dialing information and using call logs.
- 3701 IP DECT Telephone User Guide
- 3711 IP DECT Telephone User Guide
- 3720 IP DECT Telephone User Guide
- 3725 IP DECT Telephone User Guide
- 3740 and 3749 DECT Telephone User Guide
- 5601 Telephone User Guide – Describes how to use the Avaya 5601/4601 Telephones, including call-handling information, speed dialing information and using call logs.
- 5602 Telephone User Guide – Describes how to use the Avaya 5602/4602 IP Telephones, including call-handling information, speed dialing information and using call logs.
- 5610 Telephone User Guide – Describes how to use the Avaya 5610/4610 IP Telephones, including call-handling information, speed dialing information and using call logs.
- 5620 Telephone User Guide – Describes how to use the Avaya 5620/4620 IP Telephones, including call-handling information, speed dialing information and using call logs.
- 9600 Telephone User Guide – Describes how to use the Avaya 96xx-series IP Telephones, including call-handling information, speed dialing information and using call logs.
- B179 SIP Conference Phone User Guide- Describes the features of and how to use the Avaya B179 conference phone.
- D100 SIP Wireless Terminal User Guide- Describes the features of and how to use the Avaya D160 SIP Wireless handset.
Analog Telephones
Voicemail
- Intuity (Voicemail Pro) User Guide – Describes how to access your mailbox, greetings, mailing lists and mailbox controls.
- IP Office-Mode (Voicemail Pro) User Guide
- Embedded Voicemail User Guide – How to use Embedded Voicemail, including accessing your mailbox, greetings and mailbox controls.
- IMS User Guide – This guide describes how to use the Integrated Messaging service (IMS) to deal with your voicemail messages through your normal email application.
- UMS Web Voicemail User Guide -This guide describes how to use Unified Messaging (UMS) with your browser to deal with your voicemail messages through the web.
- UMS IMAP Voicemail User Guide – This guide describes how to use the Unified Messaging (UMS) to deal with your voicemail messages through your normal email application.
SoftConsole and Phone Manager
- Phone Manager User Guide – how to use Phone Manager, including Phone Manager overview, call handling and administration.
- SoftConsole User Guide- Describes how to use SoftConsole, including getting started, call-handling, speed dials and configuration.
- SoftConsole Tutorials- Takes you through the basic operations of the SoftConsole application.
Nortel-Phone User Guides
Other User Guides
- one-X Portal for IP Office – DESKTOP
- one-X Mobile Preferred – ANDROID
- one-X Mobile Preferred – APPLE
- Customer Call Reporter (CCR)
- Conferencing Center Users Guide
- Contact Store
- Mobile Twinning User Guide
- Flare Communicator User Guide- iPad
- Flare Communicator User Guide – Windows
- Softphone User – Windows
- Softphone User – Mac
Pre-4.0 Digital Telephones
Pre-4.0 IP Telephones
Pre-4.0 Analog Telephones
Pre-4.0 SoftConsole and Phone Manager
Pre-4.0 Voicemail
Quick Reference Guides
- 1403 Digital Phone
- 1408 Digital Phone
- 1416 Digital Phone
- 1603 IP Phone
- 1608 IP Phone
- 1616 IP Phone
- 3616 Wireless Phone
- 3620 Wireless Phone
- 3626 Wireless Phone
- 3720 IP-DECT Wireless Phone
- 3725 IP-DECT Wireless Phone
- 3740/3749 DECTWireless Telephone
- 4400-series Digital Phone
- 4601 IP Phone
- 4602 IP Phone
- 4610 IP Phone
- 4620 IP Phone
- 4621 IP Phone
- 4625 IP Phone
- 5402 Digital Phone
- 5410 Digital Phone
- 5420 Digital Phone
- 5601 IP Phone
- 5602 IP Phone
- 5610 IP Phone
- 5620 IP Phone
- 5621 IP Phone
- 64xx-series Digital Phone
- 9404 Digital Phone
- 9408 Digital Phone
- 9504 Digital Phone
- 9508 Digital Phone
- 9608 IP Phone
- 9611 IP Phone
- 9620 IP Phone
- 9621 IP Phone
- 9630 IP Phone
- 9640 IP Phone
- 9641 IP Phone
- 9650 IP Phone
- Intuity Mailbox (Voicemail Pro) Quick Reference Card
- Intuity Mailbox (Voicemail Pro) Quick Setup Notes
- B149 Conference Phone
- B159 Conference Phone
- B179 Conference Phone
- M7100 (Nortel)
- M7208 (Nortel)
- M7310 (Nortel)
- M7324 (Nortel)
- Phone Manager
- T7000 (Nortel)
- T7100 (Nortel)
- T7208 (Nortel)
- T7406E (Nortel)