The first introduction of a VoIP phone system to an organisation is a lot more than just changing the handset on the desk. The features and functions offered by a VoIP system to the end user are the world apart from those of the traditional telephone system.
As with all changes taking users from their current comfort zones to somewhere new, training and handholding are needed. It is a serious error to consider the new system as “just a phone”. The surface similarity with cellular and smartphones tend to give the impression that you just need to pick it up and use it. That’s dead wrong. In addition, in most implementation projects when financial pressures hit, training is the first area to be trimmed. “After all it’s only a phone”.Continue reading